Returns & Refunds Policy
Returns Eligibility
We accept returns within 28 days of delivery for:
- Unworn items with original tags attached
- Merchandise in original packaging
- Products with proof of purchase
- Non-sale/non-clearance items
How to Return Items
Simple return process:
- Log in to your account
- Select “Request Return”
- Print prepaid return label (UK only)
- Package items securely
- Drop at designated carrier location
Return Costs
- UK returns: Free via prepaid label
- International returns: Customer pays return shipping
- Refund deductions for missing tags/packaging
Refund Processing
What to expect:
- 5-7 working days for returns processing
- Additional 3-5 days for bank processing
- Refund to original payment method
- Shipping costs non-refundable (except faulty items)
Exchanges
Available options:
- Size exchanges (subject to stock)
- Color alternatives (if available)
- Processing time same as returns
- Price differences will be adjusted
Faulty/Damaged Items
Special provisions:
- Report within 48 hours of delivery
- Provide photographic evidence
- Free return shipping provided
- Replacement or full refund available
Non-Returnable Items
Cannot be returned:
- Final sale/clearance merchandise
- Underwear/swimwear (hygiene reasons)
- Customized/personalized products
- Used or damaged items
International Returns
Important notes:
- Customer responsible for return costs
- Original shipping fees non-refundable
- Refund in original currency
- May take additional processing time
Return Status Tracking
Check your:
- Account dashboard for updates
- Carrier tracking for return progress
- Email for refund confirmation
Holiday Returns
Extended period:
- Purchases made November-December
- Eligible for return until January 31
- Standard return conditions apply
Wrong Item Received
If we made a mistake:
- Contact us immediately
- Provide order details
- We’ll cover return costs
- Priority processing for replacement
Store Credit Option
Alternative to refund:
- Receive 10% bonus value
- Instant credit to your account
- Valid for 12 months
- Combine with future promotions
Last Updated: [Date]