Delivery Information

Delivery Options
We offer several delivery methods to suit your needs:

  • Standard Delivery (3-5 working days)
  • Express Delivery (1-2 working days)
  • Next Day Delivery (order before 3pm)
  • International Shipping (5-14 working days)

Delivery Costs
Our delivery charges vary depending on:

  • Order value (free delivery on orders over £50)
  • Delivery speed selected
  • Destination country
  • Package weight and dimensions

Processing Time
All orders are processed within:

  • 24 hours (orders placed before 3pm)
  • 48 hours (weekend orders)
  • Longer during sale periods (up to 72 hours)

Order Tracking
Once dispatched, you’ll receive:

  • Shipping confirmation email
  • Carrier tracking number
  • Estimated delivery date
  • Options to reschedule or redirect

International Deliveries
Important information for overseas customers:

  • Customs fees may apply
  • Delivery times are estimates only
  • Additional documentation required
  • Local taxes are customer’s responsibility

Failed Deliveries
If delivery isn’t successful:

  • Carrier will attempt redelivery
  • Package held at local depot
  • Notification card left with instructions
  • Unclaimed packages returned after 14 days

Delivery Restrictions
Some limitations apply:

  • Signature required for high-value orders
  • Certain areas may have extended times
  • Remote locations may incur surcharges
  • Some items have special delivery requirements

Change of Address
To modify delivery details:

  • Contact us immediately after ordering
  • Changes only possible before dispatch
  • Additional charges may apply for address amendments

Damaged Items
If your order arrives damaged:

  • Do not accept the package
  • Contact us within 48 hours
  • Provide photographic evidence
  • We’ll arrange replacement or refund

COVID-19 Updates
Current service status:

  • Most services operating normally
  • Some delays possible
  • Contact-free delivery available
  • Regular carrier updates monitored

Holiday Periods
Special arrangements during:

  • Christmas (extended processing times)
  • Black Friday (potential delivery delays)
  • Bank holidays (no collections/deliveries)

Returns Process
See our Returns Policy for:

  • How to return items
  • Return shipping options
  • Refund timelines
  • Exchange procedures

Last Updated: [Date]